Return Exchange Policy
At ShopOffer, your satisfaction is our priority. If you are not fully happy with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
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Returns are accepted within 7 days of delivery.
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The product must be unused, in its original packaging, and in the same condition as delivered.
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Certain products such as personal care items, intimates, or customized goods are non-returnable for hygiene and safety reasons.
2. Return Process
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To initiate a return, you must provide order details and reason for return.
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Once approved, you will be guided through the return shipping process.
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Customers are responsible for return shipping costs unless the product received was damaged or incorrect.
3. Refunds
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Refunds will be issued only after the returned product is received and inspected.
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Approved refunds will be credited to your original payment method within 5–10 business days.
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Shipping charges (if any) are non-refundable.
4. Exchanges
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Exchanges are allowed only if the received item is defective or incorrect.
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Exchange requests must be made within the return period.
5. Damaged or Wrong Products
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If you receive a defective, damaged, or wrong product, please notify us immediately upon delivery with proof (photo/video).
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Such cases will be prioritized for replacement or refund.
6. Non-Returnable Items
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Gift cards, clearance sale products, and certain personal-use items cannot be returned or refunded.